At Joya Golf, customer satisfaction is important to us. As a multi-vendor marketplace, return and refund policies may vary depending on the individual vendor. Please review the details below carefully before making a purchase.

1. General Return Policy

  • Products sold on Joya Golf are offered by independent vendors

  • Each vendor sets their own return, refund, and exchange policy

  • Return eligibility, timeframes, and conditions are displayed on the product page or vendor store

By placing an order, you agree to the vendor’s specific return policy.

2. Eligible Returns

A product may be eligible for return if:

  • It is damaged, defective, or incorrect upon delivery

  • The return request is made within the vendor’s specified return period

  • The item is unused, unworn, and in original packaging (unless damaged on arrival)

Some items may be non-returnable due to hygiene, customization, or clearance sale policies.

3. Non-Returnable Items

The following items are generally non-returnable, unless stated otherwise by the vendor:

  • Customized or personalized products

  • Clearance or final sale items

  • Used or damaged items caused by misuse

Always check the product description for exceptions.

4. How to Request a Return

To request a return:

  1. Log in to your Joya Golf account

  2. Go to My Orders

  3. Select the product you want to return

  4. Submit a return request with reason and photos (if applicable)

You may also contact the vendor directly through the platform.

5. Refund Process

  • Refunds are processed after the vendor receives and inspects the returned item

  • Approved refunds are issued to the original payment method

  • Refund processing time may vary depending on the vendor and payment provider

Shipping charges are typically non-refundable unless the return is due to vendor error.

6. Exchange Policy

  • Exchanges depend on product availability and vendor policies

  • If an exchange is not available, a refund may be issued instead

7. Return Shipping

  • Return shipping costs are usually the responsibility of the customer

  • If the return is due to a defective or incorrect item, the vendor may cover return shipping

Shipping responsibility details are defined by each vendor.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Report the issue within 48 hours of delivery

  • Provide clear photos or videos as evidence

Our support team will assist in resolving the issue promptly.

9. Joya Golf’s Role

Joya Golf provides the platform and support but does not directly handle product returns or refunds. However, we may assist in dispute resolution if needed.

10. Contact Us

For questions or assistance regarding returns, contact us at:

📧 Email: info@joya-golf.com