At Joya Golf, we work with multiple independent vendors to deliver quality golf products to our customers. As a multi-vendor marketplace, shipping terms may vary depending on the vendor and destination.

1. Shipping Responsibility

  • All products are shipped directly by individual vendors

  • Shipping methods, costs, and delivery timelines are determined by the vendor

  • Joya Golf provides the platform but does not handle shipping directly

Shipping details are clearly displayed on each product page.

2. Shipping Locations

  • Vendors may offer local, national, or international shipping

  • Shipping availability depends on the vendor and product

  • Some locations may not be serviceable due to courier or customs restrictions

Please check shipping availability before placing your order.

3. Processing Time

  • Order processing times vary by vendor

  • Most orders are processed within 1–5 business days

  • Processing time does not include shipping or delivery time

You will receive an order confirmation once the vendor processes your order.

4. Delivery Time

  • Estimated delivery times are provided at checkout

  • Delivery timelines depend on:

    • Vendor location

    • Shipping method

    • Destination

    • Courier service

Delays may occur due to weather, customs clearance, or courier issues.

5. Shipping Charges

  • Shipping costs are calculated at checkout

  • Charges depend on product weight, size, destination, and vendor policy

  • Shipping fees are non-refundable unless the order is incorrect or damaged

6. Order Tracking

  • Tracking information is provided once the order is shipped

  • Tracking availability depends on the vendor and courier service

  • Customers can track orders through their account or shipping confirmation email

7. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees

  • These charges are the responsibility of the customer

  • Joya Golf and vendors are not responsible for customs delays or fees

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Report the issue within 48 hours of delivery

  • Provide photos or relevant order details

We will coordinate with the vendor to resolve the issue as quickly as possible.

9. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details

  • Joya Golf and vendors are not responsible for delays or losses due to incorrect addresses

10. Shipping Policy Updates

This Shipping Policy may be updated at any time without prior notice. Continued use of the website indicates acceptance of the updated policy.

11. Contact Us

For any shipping-related questions or support:

📧 Email: info@joya-golf.com